Find or Remove Missing Photos or Videos

Find or Remove Missing Photos or Videos

• ContentsThe App does not show all photos & videos on my device.  How to fix that?

• My album shows a few black area with a triangle instead of a thumbnail, how do I remove them?

Question: The App does not show all photos & videos on my device.  How to fix that? 

Try one or more of the following solutions:

1) Restart the device

Most Android devices will automatically scan your device and SD card for new photos & videos added or downloaded. How soon that occurs depends on your device. It may take up to a few mins to a few days on some device. If you device failed to show new photos & videos added, simply power the device off and then back on again. Give it 15 mins to scan for new photos/videos before restarting the App.

2) Trigger File Scanning Manually

The App has the ability to force a photo & video scan on certain devices:

• • • Go to Menu > Advanced > Start Media Scanner 

    • Give the device 15 mins to scan for new photos/videos before restarting the App.

3) Reload the Page

An out-of-date cache may be causing this problem. To refresh the cache:

• • • If you are in the full screen album listing, touch Menu > Actions > Reload to reload albums.

    • If you are in the Grid with thumbnails, touch Menu > Advanced > Reload Grid to refresh the cache and reload all thumbnails.

4) Re-mount the SD Card

This will force Android to re-scan the SD card and refresh / clean-up the internal photo & video databases.  

Check your device's owners manual for specific instructions on how to mount your device as a Disk.  See below for generic instructions on how to do that:

• • Connect your device to a compute

  • Usually a dialog box will open (or you have to open the "Notification" Bar)

  • Pick the "Mount as Disk" or "Turn on USB Mass Storage" option

  • Wait for the device to be mounted

  • Then immediate "Unmount Disk" or "Turn off Mass Storage"

  • Android will re-scan the storage.  This shouldn't take more than 15 minutes unless you have a lot of files.

5) Turn on Internal Storage

Some devices store files on the phone storage instead of a removable media like a SD Card.  If you have one of these devices, turning on Menu > Settings > Systems > Internal Storage will force our app to find photos & videos stored in the Internal storage.  

6) Use Fishbowl Media Finder  

The App has a built in file browser that allows you to find & add photos / videos to the Gallery.

• • • Go to the Grid by touching any album in the list.

    • Touch Menu > Advanced > Find Missing Photos

    • Find and select folders or files to add to the Gallery by using the Checkbox on the right

    • Touch Menu > Add to Gallery

Question: My album shows a few black area with a triangle instead of a thumbnail, how do I remove them?